Shipping policy
Shipping Policy
At DarushimaJapan, we carefully pack and ship authentic Japanese vinyl records, CDs, cassettes, reel-to-reel tapes, and collectible music items worldwide.
Processing Time
Orders are typically processed and shipped within 7 business days after payment confirmation.
Please note that processing times may be slightly longer during holidays, special releases, or periods of high order volume.
Shipping Methods
Orders are shipped using trusted international postal and courier services with tracking whenever available.
Tracking information will be provided once your order has been shipped.
Delivery Time
Estimated delivery times vary depending on destination country and customs procedures.
Please understand that international shipping delays may occasionally occur and are outside of our control.
Customs & Import Taxes
Buyers are responsible for any customs duties, VAT, import taxes, or additional fees required by their country.
DarushimaJapan is not responsible for customs delays or charges imposed by local authorities.
Packaging
All items are carefully inspected and securely packaged to help ensure safe delivery.
We take extra care when shipping collectible and fragile items.
Incorrect Address
Please make sure your shipping address is correct before completing your order.
We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible with:
• your order number
• photos of the packaging and item (if damaged)
• a description of the issue
We will do our best to assist you and resolve the situation fairly.
Contact
If you have any questions regarding shipping, please contact us: